Planning Development Management System Information in Improving Quality Services : Systematic Literature Review

EasyChair Preprint 15497

18 pages•Date: November 29, 2024

Hirma Yanti, Amrullah, Baiq Yulia Fitriani, Ema Utami and Hanif Al Fatta

Abstract

This research aims to explore strategies and steps in planning the development of management information systems to improve service quality in an organization. In the current digital era, efficient and effective information systems are the key to success for many companies in increasing customer satisfaction and operational efficiency. The research methods used by Systematic Literature Review include identification, screening, eligibility, and inclusion. The research results show that comprehensive and structured planning in the development of management information systems can significantly improve service quality. Identification of appropriate needs, selection of appropriate technology, and effective change management are critical factors in the successful implementation of information systems. Additionally, ongoing evaluation and maintenance ensures the system remains relevant and adaptable to changing business needs. The conclusion of this research confirms the importance of careful planning in the development of management information systems. In this way, organizations can achieve the expected improvement in service quality, as well as provide added value for customers and other stakeholders.

Keyphrases: Information System Management, Systematic Literature Review, development, planning

Links:

https://easychair.org/publications/preprint/SG2S

BibTeX entry

BibTeX does not have the right entry for preprints. This is a hack for producing the correct reference:

@booklet{EasyChair:15497,
  author    = {Hirma Yanti and Amrullah and Baiq Yulia Fitriani and Ema Utami and Hanif Al Fatta},
  title     = {Planning Development Management System Information in Improving Quality Services : Systematic Literature Review},
  howpublished = {EasyChair Preprint 15497},
  year      = {EasyChair, 2024}}

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