The Contribution of Internal Business Process Perspective in Balanced Scorecard to Operational Efficiency and Risk Mitigation in Palestinian Banks

EasyChair Preprint 14640

Abstract

The Internal Business Process Perspective of the Balanced Scorecard (BSC) plays a pivotal role in enhancing the operational efficiency and risk management strategies of financial institutions. This study focuses on the implementation of this perspective in Palestinian banks, assessing its impact on optimizing internal operations and mitigating potential risks in a challenging economic environment.

Palestinian banks face unique operational challenges due to political instability, regulatory pressures, and market fluctuations. The Internal Business Process Perspective offers a framework for these banks to streamline processes, improve service delivery, and manage risks effectively. This research examines how Palestinian banks have adapted the BSC’s Internal Business Process Perspective to address these challenges, focusing on key areas such as process efficiency, compliance, and risk management.

Using a combination of quantitative data analysis and qualitative case studies, this research explores the correlation between process improvements and risk mitigation in Palestinian banks. It investigates how these institutions have leveraged internal process optimization to reduce operational costs, enhance customer service, and ensure compliance with regulatory requirements, all while managing and mitigating operational risks.

The findings suggest that the successful implementation of the Internal Business Process Perspective contributes significantly to the operational resilience of Palestinian banks. By identifying inefficiencies and addressing them through targeted process improvements, these banks have been able to reduce errors, speed up service delivery, and maintain compliance in a highly regulated environment. Additionally, the integration of risk management into daily operations has led to a more proactive approach to risk mitigation, further enhancing the banks' stability.

Keyphrases: Balanced Scorecard, Banking Operations, Internal Business Process Perspective, Palestinian banks, Process Improvement, Regulatory Compliance, Risk Mitigation, financial stability, operational efficiency, risk management

@booklet{EasyChair:14640,
  author    = {Axel Egon},
  title     = {The Contribution of Internal Business Process Perspective in Balanced Scorecard to Operational Efficiency and Risk Mitigation in Palestinian Banks},
  howpublished = {EasyChair Preprint 14640},
  year      = {EasyChair, 2024}}