Developing a Framework for Performance Assessment of Global Distributed Teams

EasyChair Preprint 15267

Abstract

 Virtual teams are considered the answer to many organizational problems today. Advances in information technology, along with competitive pressures, have led to the increasing use of virtual teams for activities as diverse as product development, customer service, systems design and programming, implementation of strategic programs and projects, among others. Performance appraisal is considered a challenging task by many business managers. With virtual team members distributed globally and coming from different cultures and backgrounds, it is important to ensure that the entire performance review process is perceived as fair and correct by all stakeholders. The objective of this study was to build a framework to measure the performance of globally distributed teams. To meet the objective, a systematic review of the literature was sought, in which articles were found, "aspects that hinder and facilitate the development of globally distributed teams" where some criteria were identified that contribute to organizations to evaluate the performance and managing globally distributed teams. The proposed framework was operationalized with the application of the PROMETHEE-ROC method, based on the multicriteria decision support approach, useful in situations where there is inaccurate information related to the importance of the criteria in the decision context. The framework was operationalized in three stages: the presentation of alternatives, the association of alternatives with the criteria and the matrix of consequences. As a result of applying the framework, the ordering of actions to be taken to increase the performance of globally distributed virtual teams was obtained, producing results for the model and for the method (learning of use and application).

Keyphrases: Framework, MCDM/A, Organizations, PROMETHEE-ROC, globally distributed teams, performance evaluation

@booklet{EasyChair:15267,
  author    = {Joseani Schreiber and Sergio Eduardo Gouvêa da Costa and Fernando Deschamps and Edson Pinheiro De Lima},
  title     = {Developing a Framework for Performance Assessment of Global Distributed Teams},
  howpublished = {EasyChair Preprint 15267},
  year      = {EasyChair, 2024}}