Enhancing Accessibility in Telecom Services Through AI Chatbots

EasyChair Preprint 13947

Abstract

This abstract provides a concise summary of the topic "Enhancing Accessibility in Telecom Services through AI Chatbots." It highlights the key points and benefits of using AI chatbots to improve accessibility for individuals with disabilities in the telecommunications sector.

Telecom services play a vital role in connecting people and facilitating communication, but individuals with disabilities often face accessibility challenges in accessing these services. This abstract explores the potential of AI chatbots to enhance accessibility in telecom services. AI chatbots, powered by natural language processing and understanding, voice recognition and synthesis, and multimodal interfaces, offer a range of features that can assist individuals with disabilities in overcoming accessibility barriers.

By providing personalized and customizable interactions, AI chatbots can cater to diverse accessibility needs. They can facilitate text, speech, and visual interactions, making it easier for individuals with disabilities to communicate and access telecom services. Integration with assistive technologies further enhances the accessibility of these chatbots.

Compliance with accessibility standards and guidelines is crucial in ensuring inclusivity. Telecom companies need to design and develop AI chatbots that adhere to accessibility standards and regulations. Best practices and case studies demonstrate the positive impact of accessible AI chatbots in telecom services, highlighting their ability to improve accessibility and empower individuals with disabilities.

However, challenges such as privacy concerns and the need for training AI models to better understand diverse user needs must be addressed. Collaboration between telecom companies, AI developers, and accessibility experts is essential for advancing accessibility in telecom services through AI chatbots.

Keyphrases: AI chatbots, Accessibility Guidelines, Compliance, Inclusivity, equal access, legal requirements, telecom services

@booklet{EasyChair:13947,
  author    = {Joseph Bayo Shalom},
  title     = {Enhancing Accessibility in Telecom Services Through AI Chatbots},
  howpublished = {EasyChair Preprint 13947},
  year      = {EasyChair, 2024}}